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Terms of Use – Lasken Platform

1. Contracting Parties, Scope, Conclusion of Contract, Changes to the Terms of Use

1.1 The LASKEN Platform is a cloud-based networking platform provided by LASKEN AI d.o.o., Ilica 71, 10000 Zagreb, Croatia, PIN (OIB): 05878229469 ("LASKEN"), accessible at https://lasken.health. It is designed for entrepreneurs in the healthcare sector and aims to facilitate structured B2B networking and business initiation between different stakeholders and service providers in healthcare

1.2 The services of the LASKEN Platform are directed exclusively at commercial enterprises, sole proprietors, and service providers in the healthcare sector ("Users").

1.3 The LASKEN Platform is operated by LASKEN d.o.o., which is responsible for the provision and maintenance of the services. For Users located in Germany, Austria, or Switzerland, invoicing and billing will be handled by our affiliate, LASKEN GmbH, Zechstraße 37a, 82067 Schäftlarn, Germany, acting as the authorized licensee and partner. This invoicing arrangement does not affect the contractual relationship between the User and LASKEN d.o.o., which remains the service provider and data controller.

1.4 Registration with a corporate profile (User Account) is required to use the LASKEN Platform. By registering, you enter into a user contract with LASKEN and accept these Terms of Use for using the LASKEN Platform. Registration and conclusion of the user contract are completed through a double opt-in process. The language available for concluding the contract is English.

1.5 Only these Terms of Use apply to the use of the LASKEN Platform. Supplementary, conflicting, or deviating general terms and conditions of the User do not apply unless LASKEN expressly agrees in written form.

1.6 These Terms of Use apply exclusively to the facilitation of contacts and business initiation through the LASKEN Platform. Should a contract or cooperation be concluded between companies found via the LASKEN Platform, Users enter into separate legal relationships with their respective business partners/providers. No contractual claims against LASKEN arise from contracts beyond contact facilitation.

1.7 LASKEN reserves the right to change these Terms of Use at any time without providing reasons. Users will be notified of the changes by email before they take effect, sent to the last email address provided by the User.

2. Subject of Service

2.1 The subject of the user contract is the use of the LASKEN Platform and the associated processing and storage of data. Users can create a corporate profile within their User Account, present their legal entity to third parties as a potential business partner, receive inquiries from potential partners, and contact them. LASKEN grants the User a non-exclusive, non-sublicensable, time-limited right to use the platform, including updates, for the duration of the contract for their own business operations.

2.2 Users may edit and supplement their created corporate profile and business opportunities both during and after registration.

2.3 LASKEN only provides the technical infrastructure for standardized business initiation processes. The content and use of these platform features are solely the responsibility of the Users and potential partners.

2.4 The platform's average annual availability is 95%. Downtime is measured in full minutes and calculated from the sum of all troubleshooting times per year. This excludes maintenance windows for optimization or performance improvement, downtime not attributable to LASKEN, and force majeure.

2.5 To use the platform services, Users require access software in the form of a current version of a widely used internet browser. LASKEN does not provide this software. Users must obtain it at their own risk and expense. Users are also responsible for all access and data charges incurred with third parties (e.g., internet or mobile providers) related to the use of the LASKEN Platform.

3. Test Phase

3.1 The LASKEN Platform is initially provided free of charge (Test Phase), starting with registration and provision of user access. No payment details are required at registration.

3.2 Either party may terminate the contract without notice and without providing reasons during the Test Phase by termination in text form.

3.3 If the Test Phase ends without termination, functionalities linked to the User Profile are significantly restricted.

3.4 The Test Phase is granted only once per User.

4. Paid Subscription

4.1 To continue using the platform’s full functionalities beyond the Test Phase, a paid subscription is required. Users select their desired subscription (duration, price, payment method) and confirm it via the order button. Prices are displayed before conclusion and are exclusive of applicable VAT. Inputs can be edited or corrected anytime before confirming the order.

4.2 The subscription fee is invoiced at the start of the initial term and subsequently three weeks before the start of each renewal period. All amounts are payable immediately upon invoicing without deductions.

4.3 For immediate debit payment methods (e.g., SEPA direct debit, credit card), the User Account is activated immediately. For other methods (e.g., prepayment), activation occurs after receipt and verification of payment.

4.4 Price changes affecting future subscription periods will be announced at least two months in advance.

4.5 Price increases during the current subscription term are permitted if new content or functionalities are added. In such cases, Users may terminate their subscription without notice at the time the price increase becomes effective. If no termination is made, the subscription continues under the new conditions. LASKEN will inform Users of this legal consequence.

5. User Obligations

5.1 Users may only use the LASKEN Platform for their own business activities through their own personnel. All mandatory information during profile creation must be complete and accurate. Changes must be updated promptly. Access credentials and corporate profiles created by Users are non-transferable. Unauthorized transfer includes use in the name and on behalf of a third party not being the contracting party, even affiliated companies, regardless of payment.

5.2 Users must prevent unauthorized third-party use. Users must protect their login credentials and passwords against third-party access and inform LASKEN immediately in case of suspected misuse.

5.3 Users are prohibited from:

Misusing the platform or submitting unlawful or immoral content.
Posting offensive, defamatory content or linking to such content.
Misusing communication features, especially by sending spam.
Using third-party protected content without authorization or engaging in unfair competition.
Accessing data or systems without authorization or modifying the platform without permission.
Making unauthorized modifications to platform or its components.
Copying, duplicating, reproducing, altering, adapting, translating, or creating derivative works based on the software.
Disassembling, decompiling, reverse engineering, or otherwise attempting to extract the source code or underlying structure of the software.
Introducing viruses, malware, or any harmful code, or using the software for unlawful, invasive, infringing, defamatory, or fraudulent purposes.

5.4 Before uploading or transmitting data within the platform, Users must check for viruses and use up-to-date antivirus software.

5.5 Users must comply with these Terms of Use. In case of violations, LASKEN and its licensors are entitled to enforce claims directly. Users indemnify LASKEN against any third-party claims resulting from breaches.

6. Copyright

6.1 All content associated with the LASKEN Platform, including software, system architecture, graphics, and trademarks, is protected by copyright, trademark, and other applicable intellectual property laws. This protection extends to all updates, enhancements, and modifications.

6.2 The name, logo, and product identifiers of the LASKEN Platform may not be used without prior written consent. The source code underlying the LASKEN Platform constitutes a confidential and proprietary trade secret. Any reproduction, distribution, modification, reverse engineering, or other unauthorized use, whether in whole or in part, is strictly prohibited unless expressly permitted by LASKEN or required by applicable law.

7. Contract Duration, Restrictions, and Termination

7.1 After the Test Phase, the user agreement continues for the agreed contract term and renews automatically unless terminated by either party with one month's notice before the end of the term.

7.2 The right to immediate termination for cause remains unaffected.

7.3 Important grounds for LASKEN to terminate without notice include:

Repeated or significant breach of laws, court orders, or these Terms of Use.
Insolvency or other winding-up events proceedings involving the User, including but not limited to bankruptcy, liquidation, dissolution, or any other form of corporate winding-up.
Payment default exceeding three weeks after reminder.
Unauthorized use, misuse, or abuse of the software or LASKEN’s services that compromises system security.
Any conduct that damages LASKEN’s reputation or causes harm to its business interests.

7.4 In cases of material breach, termination requires a prior written warning and a reasonable period to remedy the breach, except in cases where such warning is unnecessary due to the severity of the breach.

7.5 Termination must be in written form (email or letter). Notification is sufficient to the email address: service@lasken.health, to LASKEN’s postal address, or the User's designated contact. After termination, the User Account and stored data will be deleted unless legal retention obligations or legitimate interests require otherwise.

8. Defects and Liability

8.1 Users must promptly report defects in written form, describing occurrence and circumstances. Response time is typically 48 hours.

8.2 LASKEN is not liable for the behavior of Users or success from facilitated contacts. LASKEN does not monitor transmitted third-party content unless legally obligated.

8.3 LASKEN’s liability is limited to intent and gross negligence or breach of cardinal duties. LASKEN shall not be liable under any circumstances for any indirect, incidental, or consequential damages. This includes, without limitation, lost profits, business interruption, data loss or corruption, unauthorized access to or modification, theft, or damage to the User’s computers, systems, data, software, or information, irrespective of the cause or legal basis.

8.4 Mandatory statutory liability (e.g., product liability, injury to life, body, health) remains unaffected.

8.5 LASKEN does not guarantee that the software will operate without errors or interruptions. Consequently, LASKEN disclaims any liability for interruptions, defects, or inaccuracies. The software is provided on an “as-is” and “as-available” basis, without any guarantees. LASKEN undertakes to use commercially reasonable efforts to promptly address reported issues and minimize downtime. To the best of LASKEN’s knowledge, the software is free from viruses.

9. Changes to the Software

9.1 LASKEN may update the platform for technological, usability, legal, or licensing reasons.

9.2 Significant changes affecting core services will be announced at least four weeks in advance. Users have a two-week special termination right after notification. If unused, the contract continues with the updated software.

10. Force Majeure

10.1 If the fulfillment of these Terms of Use is prevented, delayed, or made impracticable due to events beyond LASKEN’s reasonable control, such as floods, riots, fires, official pandemics, judicial or governmental actions, labor disputes, acts of God, power outages, cyberattacks, unauthorized access to LASKEN’s IT systems by third parties, or any other force majeure events, LASKEN shall be excused from performing its obligations for the duration of such events.

11. Access to and Use of Data, Data Protection

11.1 Use of the LASKEN Platform is governed by Privacy Policy, which the User can access and review at the following link: https://landing.lasken.health/legal/privacy-policy .

12. Final Provisions

12.1 Should any clause be or become invalid, this does not affect the validity of the remaining provisions. The invalid clause will be replaced by a valid one that comes closest to the intended economic and legal purpose.

12.2 These Terms of Use shall be governed by and interpreted in accordance with Croatian law, excluding its conflict of law provisions. Any disputes arising from or related to these Terms of Use or their subject matter should be resolved amicably. If an amicable resolution is not possible, the courts of Zagreb shall have exclusive jurisdiction to decide the matter.

12.3 For any inquiries related to these Terms of Use, feel free to reach out via email: service@lasken.health.